Business owners understand that a large portion of their day is spent on the phone. Calls have to be made to other companies to ensure proper delivery of goods. Calls have to be made to customers to make sure they are satisfied with everything. However, calls are also made by customers and clients to the company. Missing even one call is not good.
Unattended Call Answering Helps Tremendously
Missing a call can put a promising business deal on ice. The client may think that your company is too busy to deal with its clients. Having the ability to pick up a call whenever you are away is a great thing. Most systems allow you to designate an alternate phone number for your calls to go to if there is no one at the office to pick up the phone. Never miss another important call again.
Route Calls Through The Company
Larger companies have different offices and departments that handle specific tasks. This means that customers need to be routed to the proper person. Large retailers such as grocery stores frequently use a call-routing system. A customer who needs to speak to the produce manager is not going to get much accomplished if she is sent to the meat department. Make sure that the customer is always routed to the right person. A paging system can also be included to alert employees to a phone call being held.
Hotels Can Use The System As Well
Hotels and motels have messages left for people all the time. Now, a call can be directed straight to the guest. There is no need to have the hotel re-route the call. These systems can also monitor how much time has been spent on the phone. Restrictions can be made as to what numbers the guests can call. Hotels can also monitor how many calls were actually made. This means that busy signals and other dropped calls would not count against the guest.
Your Customers Will Thank You
There may be an emergency situation involving a sensitive project you are working on. Your construction site could be on fire in the middle of the night. You’re never going to know about it if you aren’t near a phone where people can reach you.
Customers also know that they won’t waste a lot of their time trying to get in touch with you. Time is money in the world of business. The phone calls themselves may also cost money each time the customer tries to call you. Don’t think your customers won’t go elsewhere if they cannot reach you.
Having the ability for you and your customers to never a miss a call is vital. It will ensure that your company saves money and increases efficiency. The last thing you want is to be playing phone tag with a client when your store has lines out the door. Your customers will appreciate that you are always near a phone no matter where you happen to be.
This post has been provided on behalf of Extend Communications. If your company is working only 8 hours of a 24 hour day then you may need an answering service. Click here to learn more about Extend’s services.