Having an online presence is extremely important for promoting a business. One of the most popular aspects of consolidating your business is social media. Social media provides you with a platform to interact with your customers. This can be useful in building a good relationship with your customers and even attract new customers.
The social media has numerous benefits, but it also has a downside. You may not be able to please everyone. There may be some customers who have had a negative experience. Sometimes upset fans post negative comments about your business openly on your blog or business pages. These negative comments are visible to everyone, and may hit your popularity. There are different approaches for dealing with these negative comments.
How To Deal With Negative Comments On Business Pages?
Dealing with an upset customer online requires patience and humility. It is best to acknowledge the feedback and give an appropriate explanation to your customer. You must not lose your cool. It is essential for you to respond quickly and make sure you swallow your pride and apologize. Appreciate your customer for being honest and giving you an honest opinion. This can be a good opportunity for you to show how much you value your customers.
One of the best methods to deal with an upset fan on social media is to take the conversation offline. You can speak to the customer privately, and be a patient listener. It is extremely important for you to give a patient ear to your customer. You may also consider asking the customer to remove the negative comment while interacting privately. Make sure you do this only if you feel you have reached a comfort level with your customer.
Offer A Solution
You must make sure you resolve all the negative experiences of your customer. You can easily win over your customer by offering some practical advice and a good solution. Show that you care and try to fix the problem as soon as possible. You may like to involve customer service if the need be. You may also consider rewarding the customer with an attractive discount or a special offer for giving an honest feedback.
Sometimes, there may not be any mistake on your part. There may be someone who intends to tarnish the reputation of your business. Such a person may use a lot of offensive language and may keep repeating this action. You must ignore such a person. If the language is too inappropriate, you may remove the post and block the person.
Encounters with negative comments are unavoidable on social media. It requires patience and good handling to deal with such comments. You may see these encounters as good opportunities for showcasing your customer service skills. Do not let these negative comments lower down your confidence.
Author Bio: Priyanka Iyer is a content writer who has written on a wide variety of topics on mobile technology, social media marketing, mobile video sharing, and latest gadget reviews.